JAKI accepts most major payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, and other locally available options.

Available payment methods may vary depending on your country or region. You can view all payment options available to you on the checkout page. All payments are processed through secure payment providers to help protect your personal and financial information.

Prices are primarily displayed in USD. Where supported, our website may automatically display prices in your local currency based on your location.

The final currency and amount charged will be shown at checkout before you complete your purchase.

You may request an order cancellation before your order has been shipped. Please contact ecommerce@jakibricks.com as soon as possible and include your order number.

Once an order has been shipped, it can no longer be cancelled. You may request a return after receiving the order in accordance with our Returns & Refunds Policy.

Approved refunds are issued to the original payment method. Refunds generally take 5–10 business days to appear in your account, depending on your bank or payment provider.

Please note that processing times are determined by your financial institution after JAKI has issued the refund.

Yes. You can enter your discount code in the designated field during checkout.

Generally, only one discount code can be used per order unless otherwise stated in the promotion terms. Discount codes cannot usually be applied after an order has been completed.

A payment may be declined because of incorrect card details, insufficient funds, bank security restrictions, billing address differences, or limitations imposed by your payment provider.

Please verify your payment details or try another available payment method. If the issue continues, contact your bank or email us at ecommerce@jakibricks.com.

JAKI accepts most major payment methods, including Visa, Mastercard, American Express, PayPal, Shop Pay, and other locally available options.

Available payment methods may vary depending on your country or region. You can view all payment options available to you on the checkout page. All payments are processed through secure payment providers to help protect your personal and financial information.

Orders are generally processed within 24 hours after they are placed.

Processing times may be slightly longer during weekends, public holidays, major promotions, or periods of unusually high order volume. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Standard delivery generally takes 6–10 business days after the order has been shipped.

Delivery to remote areas may take longer. Please note that delivery estimates do not include weekends, public holidays, order-processing time, customs inspections, severe weather, or other circumstances outside the carrier’s control.

Orders of $59 or more qualify for free standard shipping within the United States.

For orders below $59, shipping costs are calculated according to the order’s weight and delivery address. Standard shipping is usually around $9.99, but the actual amount may vary.

JAKI works with established delivery providers such as USPS, UPS, FedEx, DHL eCommerce, OnTrac, and other trusted regional carriers.

The carrier used for your order will be selected according to the package size, weight, destination, and available delivery services. We are unable to guarantee a specific carrier for every order.

Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take up to 48 hours to appear after the carrier receives the package. Please also check your spam or junk folder if you cannot find the shipping confirmation email.

If your order has not yet been packed or shipped, please contact us immediately at ecommerce@jakibricks.com. We will do our best to update the address before dispatch.


If the order has already shipped, please contact us as soon as possible. We can help contact the carrier to request an address correction, but changes are subject to the carrier’s rules and cannot be guaranteed.

JAKI is not responsible for delivery issues caused by incomplete or incorrect address information submitted during checkout.

Yes. All applicable taxes, duties, and customs-related charges are included in the total shown at checkout.


You can review the final amount before completing your purchase.

Check the instruction manual included with your product. If it contains a Missing Parts Service Code, the product is eligible for JAKI’s online replacement-parts service.

Some wholesale, business, and customized products may not include this code and are therefore not covered by the online service.

If you are unsure whether your product is eligible, contact ecommerce@jakibricks.com with the product number and proof of purchase.

Yes. For an eligible missing, incorrect, or damaged piece, JAKI will cover both the replacement-piece cost and replacement shipping cost.

The service applies only to genuine product issues and is subject to review and approval.

A replacement-parts request must be submitted within 30 days of receiving the product.

Please inspect the contents of your product as soon as possible and submit your request promptly if you discover an issue.

Submit your request through the JAKI Missing Parts Service system:

https://help.jakibricks.com

Use the Missing Parts Service Code found in your instruction manual and follow the instructions shown in the system.

Please prepare the following information:

• Product number or SKU
• Missing, incorrect, or damaged part number
• Part color and quantity
• Purchase platform
• Order number or valid proof of purchase
• Clear photographs showing the issue
• Recipient name and delivery address
• Contact email address and telephone number

Providing complete and accurate information will help us review your request more quickly.

The product SKU and relevant part information can be found in the instruction manual.

You can also enter the product SKU in the Missing Parts Service system to view the available parts and identify the required piece by its number, color, and image.

Review the relevant building step in your instruction manual and compare the part with the images shown in the Missing Parts Service system.

If you still cannot identify it, contact ecommerce@jakibricks.com and provide:

• Your product SKU
• The relevant instruction step
• Clear photographs of the area or piece
• A description of the issue

Our customer service team will help you identify the correct part.

Replacement-parts requests are generally reviewed within 1–3 business days after submission.

Incomplete information, unclear photographs, incorrect product details, public holidays, or periods of high request volume may require additional review time.

After the request has been approved and shipped, replacement delivery generally takes 6–12 business days.

Delivery to remote areas or delays caused by public holidays, weather, or carrier operations may require additional time.

Yes, you may include all genuinely missing, incorrect, or damaged pieces from the same eligible product in one request.

Please provide the correct part number, color, and quantity for each requested piece. To help us process your request efficiently, avoid submitting multiple separate requests for the same product issue.

The free Missing Parts Service is intended for pieces that were missing, incorrect, or damaged when the product was received.

Pieces lost or damaged through use, incorrect assembly, personal handling, or storage may not qualify for free replacement. Contact Customer Service to ask whether another solution is available.

AKI reserves the right to review or reject requests involving:

• Unusually large quantities
• Repeated requests for the same product or part
• Missing or invalid proof of purchase
• Incorrect product or part information
• Products without a valid Missing Parts Service Code
• Requests submitted more than 30 days after receipt
• Issues not caused by an original missing, incorrect, or damaged piece
• Suspected misuse of the service

We may contact you for additional information before making a final decision.

For questions about product eligibility, part identification, request status, or replacement delivery, contact:

Email: ecommerce@jakibricks.com
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Typical Response Time: Within one business day

You may request a return within 30 days of receiving your order.

Please contact JAKI Customer Service before the 30-day period expires and before sending any product back.

For a non-quality-related return, the product must:

• Be unused and unassembled
• Remain in its original condition
• Include the original packaging
• Include the instruction manual
• Include all pieces, accessories, and components
• Include any complimentary gifts
• Be accompanied by a valid order number or proof of purchase

JAKI reserves the right to reject a return that does not meet these requirements.

Products that have been opened, assembled, partially assembled, used, or are missing pieces cannot be returned for non-quality-related reasons.

If your product is missing, contains an incorrect, or includes a damaged piece, please use our free Missing Parts Service instead:

https://help.jakibricks.com

Contact ecommerce@jakibricks.com as soon as possible and provide:

• Your order number
• The product number or SKU
• A description of the problem
• Clear photographs or videos
• Photographs of the shipping box and shipping label, where applicable

Once the issue has been reviewed and confirmed, JAKI will provide an appropriate solution and cover the applicable return shipping cost.

Before returning a product, contact ecommerce@jakibricks.com or JAKI Customer Service.

Please provide your order number, the reason for the return, and any relevant photographs or videos.

If your request is approved, we will provide the return instructions and correct return address.

Do not send a product back before receiving approval. Unauthorized returns may not be accepted or processed.

For a non-quality-related return, the customer is responsible for the return shipping cost.

If the return is caused by a confirmed product defect, shipping damage, incorrect product, or JAKI fulfillment error, JAKI will cover the applicable return shipping cost.

Original shipping charges are not refundable for non-quality-related returns.

If the return is caused by a confirmed JAKI error, incorrect product, product defect, or shipping damage, the applicable charges will be reviewed by our customer service team.

If you are responsible for return shipping, please use a trackable shipping service and keep the tracking number and shipping receipt until the return is completed.

Make sure the product is securely packaged. JAKI is not responsible for loss or damage during return transportation arranged by the customer.

Do not send the product to the address shown on the original package unless JAKI Customer Service specifically instructs you to do so.

After the returned product arrives at our warehouse, we generally complete the inspection within 3–5 business days.

We will check the product condition, packaging, instruction manual, pieces, accessories, and complimentary gifts before approving the refund.

Initial approval of a return request does not guarantee a refund. The final decision will be made after the returned product has been inspected.

After the return has passed inspection, the refund will be issued to the original payment method.

Once JAKI issues the refund, it generally takes 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.

Yes. You may request a cancellation before the order has been packed or shipped.

Orders are generally processed within 24 hours, so please contact ecommerce@jakibricks.com as soon as possible.

Once an order has shipped, it cannot be cancelled. You may request a return after receiving it, subject to this return policy.

If more than 10 business days have passed since you received the refund confirmation:

1. Check your bank or payment account again.
2. Contact your card issuer or payment provider.
3. Ask your bank whether the refund is still being processed.
4. Contact ecommerce@jakibricks.com if the refund still cannot be located.

Please include your order number and refund confirmation information.

You can contact us through any of the following channels:

• Email: ecommerce@jakibricks.com
• The Contact Us form on our website
• Website live chat
• Direct messages through our official Facebook or Instagram accounts

For questions involving orders, payments, refunds, addresses, or personal information, we may ask you to continue through our official email for security purposes.

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time (ET).

Messages received outside business hours, on weekends, or during public holidays will be handled on the next business day.

We generally respond within one business day.

Response times may be slightly longer during public holidays, major promotions, product launches, or periods of unusually high inquiry volume.

Our customer service team can assist with:

• Order changes and cancellations
• Payment questions
• Shipping and tracking
• Returns and refunds
• Incorrect, damaged, or defective products
• Missing-parts requests
• Product information
• Instruction manuals
• Assembly and building questions
• Other questions about JAKI products and services

To help us resolve your issue efficiently, please provide:

• Your full name
• Your order number, if applicable
• The product number or SKU
• A clear description of the issue
• Relevant photographs or videos
• The email address used to place the order
• Your tracking number, if the issue is related to delivery

Please do not send complete card numbers, account passwords, or other sensitive payment information.

We can try to change or cancel an order if it has not yet been packed or shipped.

Orders are generally processed within 24 hours, so please contact us as soon as possible.

Once an order has shipped, it cannot be cancelled. Address changes after shipment are subject to the carrier’s policies and cannot be guaranteed.

Yes. You can send general questions through our official Facebook、Instagram accounts and more official social media.

No. You can place an order using guest checkout without creating a JAKI account.

However, registering an account can provide a more convenient shopping experience.

A registered account may allow you to:

• View your order history
• Check order and shipping status
• Save delivery addresses
• Complete checkout more quickly
• Access eligible member offers and discounts

Available account features may vary depending on your location and the services currently offered on our website.

Select the account icon on the JAKI website and follow the instructions to register using your email address.

Please use an email address you can access, as it may be required for account verification, password resets, and order notifications.

Select “Forgot password” on the account login page and enter the email address associated with your account.

We will send you an email with instructions for resetting your password. If you do not receive the email, please check your spam or junk folder.

JAKI does not directly store your complete credit or debit card information.

Payments are securely processed by Shopify and authorized payment providers.

Please do not send complete card numbers, passwords, security codes, or other sensitive payment information through email, live chat, or social media.

We may use your personal information to:

• Process and deliver orders
• Provide order and shipping updates
• Process payments and refunds
• Respond to customer service requests
• Maintain customer accounts
• Prevent fraud and protect website security
• Improve our website, products, and services
• Send marketing communications where permitted

JAKI does not sell your contact details to third parties for their own marketing purposes.

Information may be shared with trusted service providers when necessary to process payments, deliver orders, operate our website, prevent fraud, or provide customer support.

For complete information, please review our Privacy Policy:

https://www.jakibricks.com/policies/privacy-policy

Yes. Our website uses cookies and similar technologies to support:

• Shopping-cart functions
• Account login
• Secure checkout
• Website performance and analytics
• Fraud prevention
• Personalized website experiences

You can manage cookies through your browser settings and any privacy controls available on our website.

ou can stop receiving JAKI promotional emails at any time by selecting the “Unsubscribe” link at the bottom of any marketing email.

Unsubscribing from marketing emails will not prevent you from receiving necessary transactional messages, including:

• Order confirmations
• Shipping updates
• Password-reset emails
• Refund notifications
• Customer-service replies