Shipping Policy

JAKI Bricks is committed to providing a reliable and transparent delivery experience. This Shipping Policy explains our current shipping coverage, order-processing times, estimated delivery times, shipping fees, tracking options, and how we handle delivery-related issues.

Shipping Options, Delivery Times, and Costs

Shipping Method	Estimated Delivery Time	Order Value	Shipping Cost
U.S. Standard Shipping	6–12 business days	Under $59	$9.99
International Standard Shipping	6–12 business days	Under $59	Calculated at checkout
Free Economy Shipping	6–12 business days	$59 or more	Free

Delivery estimates begin after the order has been shipped and do not include order-processing time.

Free Economy Shipping on orders of $59 or more is available in all countries currently supported by JAKI. Orders shipped to Alaska, Hawaii, remote areas, islands, or other special locations may be subject to additional shipping charges calculated at checkout.

Delivery times are estimates and are not guaranteed. Remote locations, customs clearance, public holidays, severe weather, carrier delays, and other circumstances outside our reasonable control may require additional delivery time.

The final available shipping method and shipping cost will be displayed at checkout before you complete your payment.

1. Shipping Coverage

JAKI currently ships to the following countries:

North America

• United States

• Canada

Europe

• Austria

• Czech Republic

• Finland

• France

• Germany

• Italy

• Netherlands

• Norway

• Portugal

• Spain

• Sweden

• Switzerland

• United Kingdom

Oceania

• Australia

• New Zealand

We are actively working to expand our shipping services to additional countries and regions. Updates to our shipping coverage will be published on our website.

A country appearing on this list does not guarantee that every product can be delivered to every address within that country. Certain products, remote areas, islands, or restricted locations may have limited shipping options.

The shipping methods available for your specific delivery address will be displayed at checkout.

Eligible U.S. orders may be delivered to P.O. boxes. However, we are currently unable to ship to APO, FPO, or DPO addresses. We apologize for the inconvenience and are working to expand our delivery options.

2. Order Processing

2.1 Processing Time

Orders are generally processed within 24 hours after being placed on normal business days.

Processing may take longer during weekends, public holidays, major promotions, product launches, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2.2 Pre-Order Products

If a product is marked as a pre-order item, its estimated shipping date will be displayed on the applicable product page.

When an order contains both in-stock and pre-order products, the items may be shipped separately or together depending on product availability and the most appropriate fulfillment arrangement.

Separate shipments may have different tracking numbers and delivery dates.

3. Estimated Delivery Time

Delivery to the United States and other currently supported countries generally takes:

6–12 business days after the order has been shipped.

Business days do not include weekends or public holidays. The estimated delivery time does not include order-processing time.

Delivery may take longer because of:

• Customs clearance or import inspections

• Local public holidays

• Remote-area or island delivery

• Transfers between carriers

• Address verification

• Severe weather

• Transportation disruptions

• Other circumstances outside our reasonable control

Customs-clearance and local delivery times are outside JAKI’s direct control. As a result, the actual delivery time for an international order may exceed the original estimate.

4. Shipping Fees and Free Shipping

Orders totaling $59 or more qualify for Free Economy Shipping to all countries currently supported by JAKI.

For U.S. orders below $59, Standard Shipping costs $9.99.

For international orders below $59, shipping fees are calculated according to:

• Destination country and postal code

• Package weight

• Package dimensions

• Products included in the order

• Available shipping service

• Remote-area or special-location surcharges

The final shipping cost will be calculated and displayed on the cart or checkout page before you complete your payment. It will also appear in your order confirmation.

Orders shipped to Alaska, Hawaii, remote areas, islands, or other special locations may be subject to additional shipping charges, even when the order value reaches $59. Any applicable additional charge will be displayed at checkout.

5. Shipping Carriers

JAKI works with established international and regional carriers and delivery partners, including but not limited to:

• USPS

• UPS

• FedEx

• DHL eCommerce

• OnTrac

• International shipping partners

• Local postal and last-mile delivery providers

The carrier used for your order will be selected according to the destination, package weight, package size, available service, and actual shipping conditions.

International shipments may be transferred to a local carrier for final delivery.

We cannot guarantee that a specific carrier will be used for every order.

6. Order Tracking

After your order has been shipped, you can track it using one of the following methods:

6.1 Shipping Confirmation Email

Click the tracking link included in your shipping confirmation email to view the latest delivery status.

6.2 JAKI Account

If you placed your order using a registered JAKI account, log in and visit the order section to view your order and available tracking information.

6.3 Carrier Website

Visit the official website of the assigned carrier and enter your tracking number.

For international orders, the original tracking number may also display updates from the local delivery provider after the shipment enters the destination country.

6.4 Contact Customer Service

Email ecommerce@jakibricks.com and provide your order number and the email address used to place the order. Our customer service team will help you check the shipment status.

Tracking information may take up to 48 hours to appear after the carrier receives the package.

7. Tracking Has Not Updated

Tracking information may not update immediately while a package is being transferred between carrier facilities, countries, customs authorities, or local delivery providers.

Please allow 3–5 business days for the next tracking update.

If the tracking information has still not changed after this period, contact us at ecommerce@jakibricks.com. We will help contact the carrier and investigate the shipment.

A temporary pause in tracking does not necessarily mean that the package has been lost.

8. Multiple Packages

Orders containing multiple products, large products, pre-order products, or products stored at different fulfillment locations may be divided into separate packages.

Each package may have a different tracking number and may arrive at a different time. When applicable, separate tracking information will be provided for each shipment.

Receiving only part of your order does not necessarily mean that an item is missing. Please check all tracking numbers included in your shipping confirmation emails.

9. Incorrect or Incomplete Delivery Address

Please make sure the following information is complete and accurate before submitting your order:

• Recipient’s full name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Destination country

• Telephone number

• Email address

If your order has not yet been packed or shipped, contact us immediately at ecommerce@jakibricks.com. We will do our best to update the address.

If the order has already been shipped, we can help contact the carrier to request an address correction. However, address changes after shipment are subject to the carrier’s policies and cannot be guaranteed.

JAKI is not responsible for failed delivery, additional shipping charges, customs delays, returns, or package loss caused by incorrect or incomplete information provided during checkout.

If a package is returned because of an incorrect address, unavailable recipient, unclaimed shipment, or failed delivery attempt, the customer may be responsible for any additional reshipping costs.

10. Package Marked as Delivered but Not Received

If the tracking information shows that your package has been delivered but you cannot find it, please:

1. Check your mailbox, parcel locker, reception area, front door, side entrance, garage, and other safe locations.

2. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

3. Allow up to 24 hours, as some carriers may mark a package as delivered shortly before completing delivery.

4. Contact the local carrier using the tracking number.

5. Contact us at ecommerce@jakibricks.com if the package is still missing.

We will help review the tracking information and contact the carrier where appropriate.

11. Lost or Seriously Delayed Packages

If your package has not arrived within the estimated delivery period, appears to be lost, or has been delayed for an unusually long time, please contact ecommerce@jakibricks.com with your order number and tracking number.

JAKI maintains a complete after-sales support process. We will work with the carrier to investigate the shipment and provide an appropriate solution based on the investigation results.

International shipments undergoing customs clearance may take longer than the original delivery estimate and are not automatically considered lost.

12. Damaged Packages

If your package or product arrives damaged, please contact us as soon as possible and provide:

• Your order number

• The product number or SKU

• Photographs of the external shipping box

• Photographs of the shipping label

• Photographs or videos showing the damaged product

• A description of the problem

Please keep the original packaging and damaged items until our customer service team has completed its review.

13. Taxes, Duties, and Customs Charges

International orders may be subject to applicable sales taxes, value-added tax, goods and services tax, import duties, customs fees, brokerage fees, or other charges imposed by the destination country.

When applicable taxes, duties, or import charges are collected by JAKI, they will be calculated and displayed at checkout before payment.

If a tax, duty, or customs-related charge is not collected at checkout, the recipient may be responsible for paying it directly to the carrier, customs authority, or relevant government agency before or upon delivery.

These charges vary according to the destination, order value, product classification, country of origin, and local regulations.

JAKI does not control charges imposed directly by customs authorities or local government agencies.

Customers are responsible for providing any information or documentation reasonably required for customs clearance.

14. Customs Clearance

International orders may be inspected or held by customs authorities in the destination country.

Customs authorities may request additional information from the recipient, including identification, tax information, proof of purchase, or payment of applicable charges.

Please respond promptly to any request from the carrier or customs authority. Failure to provide the required information or pay applicable charges may result in delays, failed delivery, or the package being returned.

Customs-clearance times are outside JAKI’s direct control and are not included in the estimated delivery period.

15. Delivery Delays Outside Our Control

Delivery times are estimates based on normal carrier operations.

Actual delivery may be affected by severe weather, natural disasters, transportation disruptions, customs procedures, public holidays, carrier capacity, address problems, local delivery conditions, or other unexpected events outside JAKI’s reasonable control.

Although we cannot guarantee an exact delivery date, we will do our best to assist you and communicate with the carrier if a delay occurs.

16. Contact Us

For shipping, tracking, customs, or delivery questions, contact:

Email: ecommerce@jakibricks.com
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time
Typical response time: Within one business day

Please include your order number and tracking number so we can assist you efficiently.