Refund policy

Returns & Refunds Policy

At JAKI Bricks, we want every customer to enjoy a satisfying building experience. If you are not completely satisfied with your purchase, please review the following return and refund terms.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible, you must contact JAKI Customer Service before the 30-day return period expires. Return requests submitted after this period may not be accepted.

2. Return Eligibility

For a non-quality-related return, the product must meet all of the following conditions:

  • The product has not been used or assembled.

  • The product and its packaging are in their original condition.

  • The instruction manual is included.

  • All building pieces, accessories, and components are complete.

  • Any complimentary gifts included with the order are returned.

  • Valid proof of purchase or an order number can be provided.

JAKI reserves the right to reject a return if the product does not meet these requirements.

3. Opened or Assembled Products

Products that have been opened, assembled, partially assembled, used, or are missing pieces are not eligible for return for non-quality-related reasons.

If your product is missing, contains an incorrect, or includes a damaged building piece, please use our free Missing Parts Service instead:

https://help.jakibricks.com

Eligible missing-parts requests must be submitted within 30 days of receiving the product.

4. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and provide:

  • Your order number

  • The product number or SKU

  • A clear description of the problem

  • Photographs or videos showing the issue

  • Photographs of the shipping box and shipping label, where applicable

Once the issue has been reviewed and confirmed, JAKI will provide an appropriate solution and cover the applicable return shipping cost.

Please keep the product, its original packaging, and all included components until our review has been completed.

5. Missing or Damaged Pieces

A missing, incorrect, or damaged individual piece does not normally require the entire product to be returned.

If the instruction manual contains a Missing Parts Service Code, submit a replacement request through:

https://help.jakibricks.com

For eligible requests, JAKI will cover the cost of the replacement pieces and replacement shipping.

6. How to Request a Return

Before returning any product, contact:

Email: ecommerce@jakibricks.com

You may also contact us through the official JAKI Contact Us form or customer service channel.

Please include your order number, the reason for the return, and any relevant photographs or videos.

If your return request is approved, we will provide:

  • Return instructions

  • The correct return address

  • Any additional information required for your return

Do not return a product without receiving approval and the correct return instructions from JAKI.

Packages sent without prior authorization may not be accepted or processed.

7. Return Shipping Costs

For returns that are not related to a confirmed product defect, shipping damage, incorrect product, or JAKI fulfillment error, the customer is responsible for the return shipping cost.

If the return is caused by a confirmed product defect, shipping damage, incorrect product, or JAKI fulfillment error, JAKI will cover the applicable return shipping cost.

Original shipping charges are not refundable for non-quality-related returns.

8. Returning the Product

Customers responsible for return shipping should use a trackable delivery service and retain the tracking number and shipping receipt until the return has been completed.

The customer is responsible for ensuring that the return is packaged securely. JAKI is not responsible for products lost or damaged during return transportation when the customer arranges the return shipment.

A return address must be obtained from JAKI Customer Service. Do not send products to the address shown on the original package unless our customer service team specifically instructs you to do so.

9. Return Inspection

After the returned product arrives at our warehouse, we generally complete the inspection within 3–5 business days.

We will verify the product’s condition, packaging, included pieces, accessories, instruction manual, and any complimentary gifts.

Approval of a return request does not automatically guarantee a refund. The final refund decision will be made after the returned product has been inspected.

10. Refund Processing

If the return is approved after inspection, the refund will be issued to the original payment method.

After JAKI issues the refund, it generally takes 5–10 business days to appear in your account. The actual processing time depends on your bank, card issuer, or payment provider.

JAKI cannot control the processing time of your financial institution after a refund has been issued.

11. Order Cancellations

You may request an order cancellation before the order has been packed or shipped.

Orders are generally processed within 24 hours, so please contact us as soon as possible at ecommerce@jakibricks.com.

Once an order has been shipped, it cannot be cancelled. After receiving the order, you may request a return in accordance with this policy.

Approved cancellation refunds will be returned to the original payment method and generally take 5–10 business days to appear.

12. Refunds Not Received

If you have received a refund confirmation but the funds have not appeared after 10 business days:

  1. Check your bank or payment account again.

  2. Contact your card issuer or payment provider.

  3. Contact your bank, as additional processing time may be required.

  4. Email ecommerce@jakibricks.com if the refund still cannot be located.

Please include your order number and refund confirmation information.

13. Contact Us

For questions about returns, refunds, damaged products, or order cancellations, contact:

Email: ecommerce@jakibricks.com
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time
Typical response time: Within one business day

Please include your order number and relevant photographs or videos so we can assist you efficiently.